Programs with k...

Troubleshooting


We keep a collection of programs that can have negative impacts on Cryptosheets usability

### Programs with known issues

- **Bitdefender**  
    Bitdefender can sometimes block access to Internet Explorer unknowingly to the user. Make sure that Internet Explorer is a trusted application within the program.

    More information: [https://www.bitdefender.com/support/i-cannot-connect-to-the-internet-865.html?referrer=https%3A%2F%2Fwww.google.com%2F](https://www.bitdefender.com/support/i-cannot-connect-to-the-internet-865.html?referrer=https%3A%2F%2Fwww.google.com%2F)

- **uBlock Origin** uBlock Origin can cause the add-in to never load in the first place (displays a white screen).

   To fix, click the blue "Off" button to whitelist our app domain

- **Bloomberg Terminal**
    
    Although we actively test and use both Cryptosheets and Bloomberg add-ins for Excel at the same time, certain user and/or Bloomberg terminal configuration options (ie real time execution or update, EMSX trading execution from Excel etc) may cause stability issues. Please contact us directly for support and guidance

- **Cryptofinance**

    The Google sheets add-on Cryptofinance can sometimes cause issues depending on how the user has adjusted the scripted install or configuration outside of the Google GSuite store policies for add-ons

- **International Users** 

    Some international users may need to substitute commas `","` in custom functions with semicolons `";"` so for something like `=CS.TA("BTC","USD")` try `=CS.TA("BTC";"USD")` instead

![IMG](https://res.cloudinary.com/cryptosheets/image/upload/cryptosheets-docs/console/international-syntax-toggle-list-seperator2.png)

### Troubleshooting

See more support articles and known issues in the [**Help Center**](https://intercom.help/cryptosheets/en/collections/995077-frequently-asked-questions)


We keep a collection of programs that can have negative impacts on Cryptosheets usability.

Known Issues